Shirley Otis-Green, MSW, MA, ACSW, LCSW, OSW-C is a licensed clinical social worker and founder of Collaborative Caring dedicated to enhancing excellence in the delivery of culturally-congruent, person-centered and family-focused interprofessional care. Shirley’s education, research and consultation efforts focus on quality-of-life, palliative care, leadership development and creating meaningful organizational change.
Palliative Care Consultant: Quality care is person-centered, family-focused and culturally congruent. The integration of palliative care principles (attention to the physical, psychological, social and spiritual concerns of the patient and family) offers an evidence-informed strategy to achieve the highest level of person-centered care. This “whole-person” perspective allows for the customized individualization of care recommended by regulatory bodies and third party-payers.
Interprofessional education is key to the provision of quality care. Multidimensional sources of distress are best addressed through an interprofessional approach, yet the majority of healthcare providers lack preparation to maximize collaborative practice, minimizing performance and lowering morale.
Performance needs to be outcome-driven, yet developing quality metrics associated with the delivery of psychosocial-spiritual care is especially challenging. Developing meaningful practice measures that target what matters most requires a team commitment.
Our rapidly evolving healthcare system challenges organizations and programs to quickly adapt to ever-changing consumer and regulatory expectations. Providers benefit from opportunities to consult with specialists to hone their skills to better provide quality care.